Mediacom drops 2 per cent to 58, Altice’s Optimum tumbles 5 per cent to 57, and Altice’s Suddenlink slumps 4 per cent to 54.
Meanwhile, Cox and Frontier Communications slide 2 per cent and 3 per cent, respectively, to meet at 61.
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The group of smaller subscription TV providers (up 2 per cent) and Charter Communications’ Spectrum (down 2 per cent) tie at 63. A stable Verizon Fios is second at 71.ĭirecTV (unchanged) finishes third with a score of 66, followed by DISH Network and Comcast’s Xfinity, both slipping 2 per cent to 65. U-verse results are based on interviews with legacy subscribers only, as the service has been shut down to new subscribers for two years. Despite a 1 per cent slip, U-verse TV, now part of DirecTV (spun off by AT&T last year), leads the way at 73. Apple TV+ (down 4 per cent) and Crackle (up 1 per cent) tie for last with scores of 69.Ĭustomer satisfaction with subscription TV service inches up 1.5 per cent to an ACSI score of 66.įibre-optic providers set the pace. Starz sits near the bottom of the industry after stumbling 5 per cent to 70. Four companies score 72: Comcast’s Peacock (up 1 per cent), Showtime (unchanged), DISH Network’s Sling TV (unchanged), and Comcast’s Vudu (down 1 per cent). HBO Max slips 3 per cent to 73, tying ACSI newcomer ESPN+. Paramount+ (formerly CBS All Access) and Google’s YouTube TV rise 5 per cent and 3 per cent, respectively, to 77, just ahead of DirecTV Stream, up 6 per cent to 76.Īpple TV App (up 1 per cent), Google Play (up 1 per cent), and Hulu (unchanged) all score 75, while Prime Video (unchanged), Netflix (down 1 per cent), and Amazon’s Twitch (down 3 per cent) are each at 74.
Last year’s leader Disney+ is stable at 78 but finishes second with the group of smaller streaming services, which improve 5 per cent year over year. This year, Microsoft Store storms to the top of the video streaming leader board, surging 3 per cent to an ACSI score of 79. The video streaming industry includes both subscription services such as Netflix and pay-per-view offerings such as movies and TV shows purchased through Microsoft Store. Microsoft Store moves past Disney+ in video streaming industry We don’t expect streaming to be overtaken anytime soon, but ‘Stranger Things’ have happened.” “Thanks to the effort of the smaller subscription TV services, the entire industry sees a slight uptick in customer satisfaction, cutting into the streamers’ lead once again. But this isn’t time to rest on their laurels,” says Forrest Morgeson, Assistant Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. “After bearing the brunt of customers’ ire last year, streaming services experience some much needed stability. Of the five telecom industries covered in the study – subscription television service, Internet Service Providers (ISPs), landline phone service, video-on-demand service, and video streaming service – subscription TV and video on demand are the only ones to improve year over year.
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